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BetterCheck™ Support


Product Documentation and Support: 

Unlike regular BetterCheck, features in the Advanced BetterCheck are designed for developers who have basic programming knowledge.  

While batch upload and XML integration are quite simple, there is no telephone support for this product, nor written documentation provided beyond the code in your virtual terminal, and the sample CSV upload file and the user notes below.  

Of course, it is in everyone's best interest to have a fully functional account.  Email support is provided at no charge as a courtesy in most cases when addressed via our support ticket system.  All issues are resolved quickly, and in writing.
 Open orAppend a Support Ticket Here and include your Advanced BetterCheck login ID.

Here are Advanced BetterCheck User Notes and FAQ:

*****

Why is my upload timing out or giving me file not found?

The most common upload issues are not calling your file "sample.csv" and not including field names in the file.

FIELD NAMES ARE REQUIRED

sample.csv IS THE ONLY FILE NAME YOU CAN USE FOR UPLOAD


What do the response codes from Weblink mean?

Click Here for Weblink response codes.

What is Weblinkid or Weblink password?

WebLink password (Hidden form var='weblinkid'):

If you are using weblink, you must choose a password to be the weblinkid.  DO NOT USE YOUR ACCOUNT PASSWORD.  Use a random password such as:

WXqq765763a34mM87Y5511poG

This is entered into the weblinkid variable in your page code

<input type="hidden" name="weblinkid" value="[Required]">
<input type="hidden" name="weblinkid" value="WXqq765763a34mM87Y5511poG">

What is the HTTP referrer?

Here you enter the URL where your data will post from.  If you use a local script, set the referrer value to the same as you enter in your weblink control panel.

How does batch upload work?

Your file must be called sample.csv. An example is in your control panel in the batch upload section.  You can also see it by clicking here.

Before you upload your first live batch, make one test file with just one record so you can be sure you have your file formatted properly first.

You must include all field names when you upload.  You can put anything in the user fields, or leave them blank, but they must be included. The user fields will be returned with the results.

When you upload a file successfully, it will tell you the number of
records, then ask if you want to process. If you process the file, you
will instantly be able to download the results file in csv.

Click browse, find the file you want to upload "sample.csv" and click next.

Sample .csv file available here
Upload .csv batch file to Advanced BetterCheck™

If you get an error or your file won't upload, check your file format.  Errors in upload are caused by improperly formatted files.  

If you are successful, you will see the following:

You currently have 1 batches in the system.
Batch # Upload Date Batch Entries Status Details Action
1897 2005-11-03 17:28 1 BATCHED Upload has been batched and is waiting for processing Process | View | Delete

Once you click Process the screen will change to allow you to VIEW

You currently have 1 batches in the system.

Batch # Upload Date Batch Entries Status Details Action
1897 2005-11-03 17:28 1 BATCHED Upload has been batched and is waiting for processing  Process  | View | Delete

Click view to see the results and use save as to save the file as a CSV or TXT.

Online Support: Open or Append a Support Ticket Here

Telephone Support: Not Offered for This Product



 

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